Shipping happens every 1-2 days after an order is placed. The most common option is First Class mail which does not include tracking. First Class Mail typically takes 5+ days to arrive depending on your distance from WA state. Once the package has left Mocco and Friends, we are no longer able to assist in lost mail.

You may contact us for lost mail and we will check the returns, if it is not there we cannot promise a replacement.

If you are international please note that we do not pay any import fees, those will be on the buyer to sort out when the package reaches the buyers country.

We do not offer returns on stickers or sticker packs at the moment. However, please reach out if something arrived damaged and we will do our best to accommodate you.
It also lets us know how frequently packages arrive in bad condition so that we can consider adjusting packaging.

Here you can place an explanation or answer to the question.